Shipping policies

Shipping Policy

Thank you for shopping with Soul Glow. We are committed to delivering your order as quickly and securely as possible.

Processing Time

Orders are typically processed within 3-7 business days.
Orders are processed Monday through Friday, excluding holidays.
You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Time

Standard shipping typically takes 3–7 business days after your order has been processed.
Delivery times are estimates and may vary due to weather, carrier delays, or other circumstances beyond our control.

Shipping Locations

We currently ship within the United States only.
International shipping is not available at this time.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Returns & Refunds

We want you to be satisfied with your purchase.

Return Policy

Returns are accepted within 30 days of the delivery date.
Items must be unused, in their original condition, and in the original packaging unless the item arrived damaged or defective.
Certain items may not be eligible for return due to hygiene, customization, or other restrictions. These exceptions will be noted on the product page.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within several business days, depending on your financial institution.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue so we can resolve it promptly.